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Emergency - Dial 108 - About Project

OPERATIONALIZATION OF EMERGENCY RESPONSE SERVICES {ERS} IN THE STATE OF PUNJAB.

    1. The Department of Health & Family Welfare, Government of Punjab has started providing ERS services from 31.3.2011 in the State of Punjab free of cost to all the citizens in the State . Brief highlights of the scheme are as under:

    1. It is envisaged that around 240 Ambulances (i.e. one ambulance after 1.20 lacs population) will be positioned in the State in a phased manner.

      Phase-I, 90 ambulances (already launched).

      Phase-II, 65 ambulances (already launched).

      Phase-III, 85 ambulances (already launched).

    2. Services of Ambulances are provided 24 hours through Emergency Response Centre in three shifts.
    3. Services of the ambulances can be availed from anywhere in the State of Punjab by dialing 108 from Landline or Mobile phone.
    4. These Ambulances shift the trauma cases and other emergency in the designated earmarked health institutions.
    5. Ambulances provide services in case of road side trauma, suicide, cardiac emergency, neonatal paediatric emergency, diabetic emergency, respiratory emergency, maternal emergency, epilepsy emergency, animal bite, burns, fever / infection etc.
    6. The Emergency Ambulances will reach the place in 20 minutes in Urban areas and in 30 minutes in Rural areas.
    7. The Control Station has already been set in Amritsar in vacant building of Training Institute.

SPECIAL FEATURES OF THE AMBULANCE AND SERVICES

    1. Ambulances are being monitored through GPRS for deployment to the site.
    2. Ambulance are getting instruction from highly trained doctor sitting in the control room.
    3. Ambulance is manned by specially trained Medical Technician and Driver.
    4. Ambulance have all emergency medicines, which are being given to the patients in the ambulance itself.
    5. Ambulance is equipped with emergency medical equipment like; Collapsible Auto Loading Stretcher, Scoops Stretcher, Spine Board, Oxygen Manifold System, Airway related equipment, Automatic BP apparatus,
    6. Ambulance is equipped with rescue tools for extraction of patient from accident vehicles with electrication Kit
    7. Ambulance and control room simultaneously interact with the nearest hospital where the patient to be taken.
    1. The State Government through tendering process has entered into an agreement in November, 2010 with M/s Ziqitza Healthcare Limited Mumbai to operate ambulances for five years. The company is already providing ERS in Mumbai, Bihar, Rajasthan and Kerala.

The ambulances will be launched as per following schedule.

SCHEDULE DISTRICT WHERE TO BE DEPLOYED(Number)
Phase-I
90 ambulances already launched between 31.3.2011 to 15.4.2011.
• Border districts
• Districts having less doctors
• Kandi districts
Amritsar (15), Gurdaspur (11), Tarn Taran (7), Ferozepur (11), Muktsar (5), Faridkot (5), Bathinda (8), Mansa (6), Sangrur (10), Barnala (4), Nawanshahr (3), Kapurthala (5).
Phase-II
65 ambulances already launched.
• Deployment in balance districts to cover 117 constituencies.
• Deployment of ambulances to cover most accident prone areas left in Phase-I.
Launching on 2nd July, 2011
Ludhiana (16)

34 Ambulances launched on 21.7.2011.
Jalandhar(11),Ropar(5),SAS Nagar Mohali(6),Fategarh Sahib(4),Patiala(8).

15 Ambulances launched on 29.8.2011.
Hoshiarpur(10), Moga(5)
Phase-III
85 ambulances to cover all districts to provide one ambulance against one lac population.

68 already launched and

Balance 17 launched on 16.11.2011.
7 launched on 29.8.11
Gurdaspur (7).

28 launched on 16.9.11.
Gurdaspur (2), Kapurthala (2), Muktsar (3), Nawanshahr (2), Patiala (8), Ropar (1), Sangrur (4), SAS Mohali (3), Tarn Taran (3).

33 launched on 20.10.11.
Amritsar (7),Barnala (1), Ferozepur (6), Ludhiana (14), Mansa (1), Moga (4).

17 launched on 16.11.11.
Bathinda (4), Fatehgarh Sahib (1), Hoshiarpur (4), Jalandhar (8).

COST OF THE PROJECT

Particulars Amount in Crores
Cost of 240 ambulances @ R 12.45 lacs each. 29.88
One time capital expenditure in Information Technology, Base Control Room and Preoperational Expenses 5.21
Operational cost of 240 ambulances for one year @ 1.18 lacs per ambulance per month. 33.98
Total 69.07
 

UP-TO-DATE PERFORMANCE OF ERS AMBULANCES

Performance parameter Achievement as on 31.7.2012
No. of ambulance in operation 240
Total number of calls attended 321459
Total number of calls availed 253250
Total number of trips 278936
Average number of emergencies handled in a day (July-12) 1139
Call rate per ambulance per day (July-12) 4.22
Trip rate per ambulance per day (30 km/call) 6.14
Average response time
   • Rural (0-30 minutes)
   • Urban (0-20 minutes)

14.16 min.
14.32 min.
%age of emergencies taken to public hospitals 64.28
%age of emergencies taken to private hospitals 18.32
%age of emergencies in case first aid is given 02.71
Emergency wise details in number (%age)
   • Pregnancy cases
   • Road accident
   • Medical emergencies
   • Other cases

96551 (38%)
36604 (15%)
44151 (17%)
75944 (30%)
Total %age 160610 (100%)
No. of deliveries taken place in ambulances 389
 

Directorate Health Services
Punjab State AIDS
Control Society
Punjab National Rural Health Mission
Government of
Punjab
Government of
India
RTI Punjab
Institutions

Punjab Health Systems Corporation
State Institute of Health and Family Welfare Complex,
Near Civil Hospital, Phase VI , SAS Nagar
Mohali-160056, Punjab (INDIA)
Phone No.: +91-172-2262938
+91-172-2263938
+91-172-2270533
Fax :+91-172-2266938
Email : phschd@yahoo.com
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